The majority of the ProActRx.com website is accessible only to registered users. To become a registered user, you must receive prescription benefits from a company who has hired ProAct, Inc., to provide you with online prescription services. Your name, address, password, medical information and e-mail address are examples of personally identifiable information that we collect. This information is necessary to provide online prescription services and to provide additional information needed to process your orders.
We do not sell, rent, loan or give your personal information to any non-affiliated third parties, except as described in this Policy. We will not intentionally release your prescription information other than to you, ProAct, Inc., and its affiliated companies, our agents (such as contracted fulfillment parties, if any), your authorized representative or your prescription drug plan, so that we can handle reimbursement of your prescription purchase for your convenience. As required by law, we will disclose medical and other information which may relate to you.
In some circumstances, our use of your information is subject to the requirements of the Health Information Portability and Accountability Act ("HIPAA"). This will be the case when you submit information to ProAct, Inc., as your pharmacy (i.e., to request a prescription refill) or when you submit information to ProAct, Inc., when ProAct, Inc., is acting on behalf of your health plan, in which case your health plan's HIPAA Notice of Privacy Practices will apply.
ProAct, Inc., collects personally identifiable information at ProActRx.com from web visitors who are interested in receiving services it offers. ProAct, Inc., also collects additional information from registered users, such as shipping address, billing address, credit card number and other information necessary to process your prescription drug order. In order to provide you with online pharmacy services, ProAct, Inc., receives certain personally identifiable information about registered users from the user's employer's health plan.
For potential registered users, we will compare information you provide to the database of information provided by your employer or health plan in order to confirm your eligibility to become a registered user.
To register on this site, we collect Personally Identifiable Information, or PII. This includes information like your name, address, e-mail address and/or birth date. This PII is maintained throughout the time you are an active ProAct, Inc., member. If your membership status changes, we maintain this information securely in accordance with our Records Retention Policy and Procedure. Our current policy is to retain this information for seven (7) years after your membership status terminates.
We may use and disclose your Personal Health Information (PHI) for the following purposes:
Subject to some restrictions, you may inspect and copy PHI that may be used to make decisions about you. If we maintain an electronic health record containing your PHI, you have the right to request that we send a copy of your PHI in an electronic format to you or to a third party that you identify.
If you believe PHI about you is incorrect or incomplete, you may ask us to amend the information. You must provide a reason supporting your request to amend.
You have the right to request an accounting of disclosures of your PHI. This accounting identifies the disclosures we have made of your PHI other than for treatment, payment or healthcare operations. The provision of an accounting of disclosures is subject to certain restrictions.
You have the right to request a restriction or limitation on the PHI we use and disclose about you for treatment, payment or healthcare operations. You may also request your PHI not be disclosed to family members or friends who may be involved in your care or paying for your care.
You may ask that we communicate with you in an alternate way or at an alternate location to protect the confidentiality of your PHI.
You have the right to be notified following a breach of unsecured PHI if your PHI is affected.
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and we are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user placing an order enters, submits or accesses their information to maintain the safety of your personal information.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings.
If you disable cookies off, some features will be disabled, and some of our services may not function properly.
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
We and/or certain service providers operating on our behalf may collect information about you using certain technologies, such as cookies, web beacons, pixels, application program interfaces, web beacons, tags, and other similar technologies. Third-party service providers, advertisers, and/or partners may also view, edit, or set their own cookies or utilize their own tracking technologies.
We may also provide interactive services, including chatbot and managed chat. By accessing or using these features, you agree that we may record and retain a transcript of all communications with you via these interactive tools and may record or recreate your activity while using the website, in order to provide our services, enhance your website experience, and for quality and verification purposes. We may work with trusted service providers to analyze, store, and/or use this data on our behalf.
Our use of online tracking technologies may be considered a “sale” or “sharing” under certain laws. To the extent that these online tracking technologies are deemed to be a “sale” or “sharing” under certain laws, you can opt out of these online tracking technologies by submitting a request by contacting us at the information below. Please note that some features of our website may not be available to you as a result of these choices.
When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online. We do not specifically market to children under the age of 13.
The Fair Information Practices Principles form the backbone of privacy law in the Unites States, and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.